Terms and conditions

1. Supplier identification

Global Fasteners Ltd is registered in England under company number 5258240 and with our registered office at: B.C Stockford Company Ltd, The Old School, St. Johns Road, West Midlands, DY2 7JT

Our main trading address is: Global Fasteners Ltd, Unit 19, Delph Industrial Estate, Delph Road, West Midlands, DY5 2UA

Our VAT number is 849313804

 

2. Goods and prices

Goods will be sent to the address given by you in your order and stated in the Order Confirmation. We make every attempt to ensure that all prices on our website are accurate, however discrepancies may occur. If we discover an error in the price of goods already ordered we will inform you as soon as possible and ask that you reconfirm your order at the correct price, whilst also giving you the option to cancel it. If we are unsuccessful in contacting you we will consider the order cancelled. If we cancel your order, you will receive a full refund. Images of products on our website are for illustrative purposes; actual products may differ from such images.

When you have completed your order you will be sent an e-mail confirmation. It will state what the products are on order, the total cost including VAT (where appropriate) and Post & Package charges, together with delivery and invoice details. If for any reason your order cannot be processed, a member of the customer services team will contact you to explain the nature of the difficulty.

 

3. Damaged goods or incorrect deliveries

Our warranty contained in 'Goods & Services' above is subject to the following conditions: (i) the goods must be stored in appropriate conditions; if you do not store them in appropriate conditions we cannot be held responsible for faults or problems that arise as a result; (ii) any claim by you in respect of any shortages and/or defects in the goods must be notified to us by you within seven days of the delivery date, stating the nature of the shortage/defect and quoting the invoice no.; failure to so notify us will deem you to have accepted the goods.

In some cases Global Fasteners Online Shop may require you to return the defective goods to Global Fasteners Online Shop at its cost. Where you make a valid claim in respect of any shortages or defects and we are liable for the claim, we can at our option make up the shortages or replace the goods free of charge, or refund the price of the goods in question to you. In addition for defective goods we will refund you reasonable costs incurred for postage of the goods, but we shall have no further liability to you. If you do not notify Global Fasteners Online Shop accordingly, we shall have no liability for any defects and you shall be bound to pay for the goods

 

4. Right to cancel

All customers have the right to cancel their orders under the distance selling regulations which gives consumers extra protection when buying online. Specific legislation here that applies is regulation of The Distance Selling Regulations. 

If you are in possession of the goods you are under the duty to retain them and take reasonable care of them. You must send the goods back to us to our contact address at your own cost (unless we delivered the item to you in error or the item is damaged or defective) as soon as possible once you have cancelled the contract. 

We reserve the right to make a charge not exceeding our direct costs of recovering the goods if you do not return the goods or return them at our expense. 

Once you have notified us that you wish to cancel the contract, any sum debited to us will be refunded to you as soon as possible and in any event within 30 days of your cancellation.

 

5. Data Protection

Global Fasteners Ltd will never make your personal details available to other companies for marketing purposes. We will keep a record of your address details with the intention of sending your order.

Information you enter into our registration forms may be collected and stored briefly by us so that we may contact you in relation to the nature of your attempted transaction, even if you do not confirm the transaction. We will not use this data for any other purpose, we will not store it for longer than necessary and we certainly will not share it with any other company. Our aim is simply to provide you with the highest level of service that we can.